We are committed to providing you with the best possible service. This guide explains how to get the help you need, whether you have a technical question, an issue with your account, or a general inquiry about our services.
Support Channels
We offer multiple ways to get in touch with our team:
- Email Support: For general questions, technical issues, or feature requests, you can contact our support team via email at support@orcadrio.com. We strive to respond to all inquiries within 24 hours.
- Online Help Center: This Knowledge Base is your first stop for answers. Our articles cover a wide range of topics, including API documentation, troubleshooting guides, and best practices for using our services.
- Emergency Support: For critical issues that impact your service availability, please refer to our dedicated emergency contact number or channel provided in your service agreement.
Submitting a Support Request
To help us resolve your issue as quickly as possible, please provide the following information when submitting a support request:
- A clear and concise description of the problem.
- The exact steps to reproduce the issue.
- Any relevant error messages or screenshots.
- The unique ID of the data record or endpoint you are working with, if applicable.
Providing this information upfront allows us to investigate and resolve your issue more efficiently.
We are here to help you every step of the way. If you don’t find the answer you’re looking for in our Knowledge Base, please don’t hesitate to reach out to our team.